Refund Policy

1. Eligibility

Refund requests must be submitted through a support ticket within 7 days of enrollment activation, and only before more than 20% of a course's required lessons have been accessed.

2. Non-Refundable Cases

Enrollments obtained through a coupon offering 100% discount, complimentary admin enrollments, and courses where a certificate has already been issued are not eligible for refund.

3. Process

Submit a refund request via a support ticket stating your invoice number and reason. Our team reviews each request individually and responds within 5 business days.

4. Refund Method

Approved refunds are returned using the same method used for payment (bank transfer, JazzCash, or EasyPaisa) and may take up to 10 business days to process.

5. Contact

For refund queries, please use our contact page.